Last Updated: 24 September 2026

1. About This Policy

This Refund & Cancellation Policy explains the circumstances under which a customer may request cancellation or a refund for services purchased directly from [WEBSITE NAME].

Before making a payment, users should carefully review the service description, price, duration, features and applicable terms shown on the relevant payment or purchase page.

2. Services Covered

Depending on the Website's business model, payments may relate to services such as:

• Profile or listing publication.
• Featured or promoted listings.
• Advertising packages.
• Membership or subscription plans.
• Website credits or other digital features.
• Other services expressly offered by [WEBSITE NAME].

Only services expressly sold by [WEBSITE NAME] are covered by this policy.

3. User-to-User Transactions

[WEBSITE NAME] does not automatically become a party to private arrangements, meetings, payments or transactions between users merely because communication or a profile is facilitated through the Website.

Money paid directly to another person, advertiser, agency or third-party provider is not a payment to [WEBSITE NAME] and is therefore outside this Website's refund process.

4. Cancellation Before Service Activation

Where a paid Website service has not yet been activated, published, delivered or materially processed, a customer may request cancellation by contacting us as soon as possible.

Cancellation requests will be reviewed based on the service purchased, the stage of fulfilment and applicable law.

5. Listing and Advertising Services

For paid profile, listing or advertising services, the customer should review the submitted information carefully before confirming payment.

Once a listing or advertising service has been published, activated or substantially delivered, cancellation or refund may be limited except where a refund is required by applicable law or where the Website has materially failed to provide the paid service.

6. Subscription Services

If the Website offers recurring subscriptions, the applicable subscription price, billing frequency and cancellation terms will be displayed before purchase.

Cancellation of a recurring subscription will normally stop future renewals but does not automatically create a refund for a period that has already been paid for, subject to applicable law and the specific terms displayed at purchase.

7. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same Website service, please contact us with the transaction details.

After verification, an eligible duplicate payment may be refunded through the original payment method or another lawful method.

8. Failed Transactions

If a payment appears to have been deducted from your bank account, card or payment wallet but the Website does not show a successful transaction, please contact us and provide the relevant transaction or payment reference.

We may verify the transaction with our payment service provider before processing any eligible refund or correction.

9. Refund Eligibility

A refund may be considered where:

• A duplicate payment has been successfully verified.
• A payment was accepted but the paid Website service was not delivered.
• The Website materially failed to provide the purchased service.
• A refund is required under applicable law.
• We expressly approve a refund under the applicable service terms.

10. Non-Refundable Situations

Subject to applicable law, refunds may not be available where:

• The purchased service has already been fully delivered.
• A listing or advertisement has already been published or promoted.
• The customer supplied incorrect or incomplete information.
• The customer changes their mind after the service has been substantially provided.
• The account or listing was suspended because of the customer's violation of our Terms.
• The payment relates to a private transaction between users.
• The refund request concerns a third-party service not provided by us.

11. Fraudulent or Unauthorised Transactions

If you believe that a transaction was made without your authorisation, contact us immediately and also contact your bank, card issuer or payment service provider where appropriate.

We may request transaction information reasonably necessary to investigate a suspected unauthorised payment.

12. Refund Request Procedure

To request a refund, contact us using the details below and provide:

• Your name or registered account information.
• Transaction or order ID.
• Date of payment.
• Amount paid.
• Name of the purchased service.
• Reason for requesting the refund.
• Relevant payment reference or supporting information.

13. Refund Processing

Once an eligible refund is approved, we will initiate the refund through the original payment method where reasonably possible.

The time required for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution.

Refunds will be processed within a reasonable period or within any period required by applicable law.

14. Payment Gateway Charges

Where a payment gateway or financial institution has charged a transaction fee, gateway fee or other amount that cannot lawfully be recovered, the treatment of such amount will depend on the applicable service terms and law.

We will not impose any unlawful or undisclosed deduction from an eligible refund.

15. Chargebacks

Customers should contact us first regarding a payment dispute where appropriate so that we can investigate and resolve the issue.

Nothing in this section limits any rights a customer may have under applicable law or through their bank, card issuer or payment service provider.

16. Cancellation of Account

Closing or deleting an account does not automatically result in a refund for previously purchased services.

Any refund will be determined according to the applicable service terms and this Refund & Cancellation Policy.

17. Policy for Illegal or Prohibited Activity

The Website must not be used for unlawful activity, trafficking, exploitation, activity involving minors, fraud or any other prohibited activity.

Where an account or listing is suspended or removed because of suspected unlawful or prohibited conduct, any refund decision will be subject to applicable law, the circumstances of the case and the terms applicable to the purchased service.

18. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment methods, business practices or applicable law.

The updated version will be published on this page together with the revised date.

19. Contact Us

20. Acceptance

By making a payment for a service offered by [WEBSITE NAME], you acknowledge that you have reviewed the applicable service description, price and refund conditions and agree to this Refund & Cancellation Policy, subject to applicable law.